Because there is no single measure to stop this cyber-crime completely, multiple controls or a “layered security” approach is required to protect your business. Here are some best practices to follow.
Ensure your antivirus and malware software is up-to-date on all devices
- Always know which antivirus software you use – sometimes malware is disguised as security software, updates or patches
Keep your software patches up-to-date
Adhere to dual control procedures to ensure that security processes are approved or verified by more than one person
Practice ongoing account monitoring and reconciliation
Receive alerts through SDCCU’s free account alerts
- Through online banking, set up customized email or text alerts
Use separate devices to originate and transmit wire and/or ACH instructions
Transmit wire and/or ACH instructions via a dedicated and isolated device that does not have access to web surfing, social networking or external email
Work with a consultant or dedicated IT staff to adopt advanced security procedures
Install routers and firewalls to prevent unauthorized access to your computer or network
Limit administrative rights - do not allow employees to install software without receiving prior approval
Develop an incident response plan, including how staff will be alerted of an issue
Review and update your security policies at least annually
Educate your employees:
- Train employees that may have access to your online banking on security risks and awareness
- Ensure employees are using unique and strong passphrases
- Passphrases should not be saved or written down
- Do not open or click on links in unfamiliar emails
- Make sure employees know who to contact if they receive a suspicious email of feel their computer may be compromised
- If you or your employees suspect any fraudulent activity on your SDCCU account, immediately notify SDCCU via email at firstname.lastname@example.org
- You can opt in to our Check Card Overdraft Service, to ensure that you are protected from unintentional returned checks or rejected ATM and debit card transactions
SDCCU Internet Branch Security
SDCCU has cutting edge security systems in place, including real time system alerting and monitoring controls, online fraud detection and advanced cyber-phishing takedown services. Enhancements to existing security programs range from data loss prevention, technology risk auditing and online member authentication controls to sophisticated encryption systems which keep member information and data secure. As leaders in the industry, member safety and security is our top priority.
Internet Branch online banking with SDCCU is safe and secure. Our enhanced security features can significantly reduce the risk of fraud while logging into Internet Branch. This means going beyond using the traditional combination of Account Number/Username and Password to verify your identity. SDCCU also uses Verisign's Extended Validation (EV) SSL, the highest standard for website authentication.
Be aware of your account activity by enrolling in email or text alerts within Internet Branch.