Bill Payer Plus® Updates

On September 15, 2024, Bill Payer Plus® services within SDCCU Internet Branch online and mobile banking will be automatically updated to a new version that will provide our members with enhanced security and a more intuitive and engaging bill pay experience. 

When members arrive at the Bill Payer Plus screen, they will be presented with a welcome screen to guide them through the new bill pay experience. Additionally, there will be a "What's New" page within Bill Payer Plus that summarizes all the changes. Members can rest assured that their previous billers, billing history and Autopay settings will be transferred to the new service. 

Main features available in this update include:

• Autopay: Setup Autopay for eBills and recurring payments. Autopay settings will remain the same for members using autopay prior to this update
• Biller Features: Users can add, view and edit billers, as well as create, assign and manage biller groups
• eBills: Activate, view, pay and manage eBills
• Single and Multiple Payments: Desktop and tablet users will have access to make multiple payments at a time
• Payment Reminders: Users have the ability to set up automatic and manual payment reminders to ensure all payments are made on time
• Payment Activity Access: View, manage and download payment activity
• Customer Service Inquiries: Users can submit payment inquires regarding processed payments

Features that will be discontinued from Bill Payer Plus include:

• Profile and Account Management: Profile and account information changes will be done directly through online and mobile banking or by contacting SDCCU 
• Help Center: Please contact SDCCU at (877) 732-2848 for the fastest and most efficient service regarding any Bill Payer Plus questions or concerns. The Help Center will no longer be available within Bill Payer Plus.
• eBill Multiple Activation: This service will be discontinued
• Biller Updates for Pending Payments: The manual option to apply an update to a biller after a change to the account used to pay the biller will no longer be available
• Biller Categories: New custom biller categories are being removed and all billers will be automatically assigned to a predefined category when added. Billers assigned to a category prior to the update will remain.
• Bill Reason Filing: The bill reason filing option is no longer being listed

For additional questions on this change, please contact us at (877) 732-2848.