Popular Questions
What is On The Go Branch™ Mobile Banking?
Is On The Go Branch safe?
Is there a fee for On The Go Branch Mobile Banking?
What are the eligibility requirements for On The Go Branch Mobile Banking?
I can already access Internet Branch from my phone. Why do I need On The Go Branch Mobile Banking?
Can I access my account from more than one mobile phone?
Can I access multiple SDCCU® accounts from my mobile phone?
Can I change the display nickname on my accounts?
I don’t see my mobile phone or carrier listed in On The Go Branch Center. Can I enroll?
How do I enroll in On The Go Branch Mobile Banking?
How long is the Activation Code valid?
I didn’t receive the SMS message (All AT&T and BlackBerry phones). What do I do?
I got a message about a required update. What do I do?
I’m locked out of my On The Go Branch Mobile Banking application. What do I do?
I forgot my PIN. What do I do?
I lost my mobile phone. What do I do?
I got an invalid code message. What do I do?
I got a new mobile phone using the same phone number. How do I transfer my Mobile Banking?
What are the requirements for my Mobile Banking PIN?
How many times can I enter the wrong PIN before I am locked out?
During enrollment or when I add a mobile phone, how do I know which device to select?

Security
What information about my accounts shows up on Mobile Banking?
What if my mobile phone is lost or stolen?
I found my mobile phone. What do I do?
Can I use the same PIN I use for Internet Branch?
How do I unlock my Mobile Banking application when I am locked out?
How do I change my PIN?
Does my reset PIN Code expire?
Can someone access my Mobile Banking application without a PIN?

Mobile Phone
I attempted to download Mobile Banking and got an error message. Why?
I can’t find the Mobile Banking application on my mobile phone. Where is it?
I downloaded the application and now I can’t find it. What happened?
What options are available from the home screen?
How do I reset the Time Zone function from Eastern Standard Time?
Can I see a history of my Mobile Banking transactions?
Can I view the history of my account activities on Mobile Banking?
What is synchronization?
How current is my balance information?
Can I choose the order my accounts display in?
Why was I notified about a transaction in Unsent Items?
How can I tell when the Mobile Banking application is offline?
Does On The Go Branch Mobile Banking work outside of the United States?

Paying Bills
Can I pay bills through Mobile Banking?
What is the difference between Pay eBills and Pay Biller?
Why can’t I see my Billers in Mobile Banking?
Can I remove specific Billers I don’t want to see in Mobile Banking?
How do I add Billers to my Mobile Banking application?
How do I pay an eBill?
How do I pay a Biller?
Why do I get an error message when I attempt to pay a pending bill?
How do I know that my bill payment was successful?
What happens if I lose service while performing a transfer or bill payment?

Transferring Funds
Do transfers made between accounts at SDCCU occur immediately?
How do I make a transfer using the Mobile Banking application?
Can I transfer funds to other SDCCU accounts?

On The Go Branch Mobile Banking is an application that provides additional convenience to Internet Branch users. You can use the application to perform many of the activities that you ordinarily perform through Internet Branch. These activities include the following:

• Viewing account balances.
• Viewing transaction history.
• Transferring money between your SDCCU accounts.
• Viewing and paying bills.

Yes, On The Go Branch Mobile Banking is safe. The Mobile Banking application is protected in many ways.

• Enrollment requires authentication through Internet Branch.
• Access to the application on your mobile phone requires a 6-digit PIN.
• Account names are used and account numbers are masked.
• All data stored on the mobile phone is encrypted. This ensures that if the mobile phone is lost or stolen, the data stored on it is unreadable.
• You cannot set up or edit Bill Payer Plus™ payees through On The Go Branch.

There are no SDCCU fees for using On The Go Branch Mobile Banking. Because the application connects to the Internet, connectivity and usage rates may apply. Contact your wireless carrier for details.

On The Go Branch enrollment takes place through Internet Branch and on your mobile phone. To be eligible for Mobile Banking, you must meet the following requirements:

• You must have a valid SDCCU account.
• You must be enrolled in Internet Branch.
• You must provide a valid email address.
• You must subscribe to a wireless carrier that supports Mobile Banking. See current list.
• You must have a mobile phone that supports Mobile Banking. See current list.
• You must be able to access the Internet from your mobile phone. Connectivity and usage rates may apply. Contact your wireless carrier for details.

On The Go Branch Mobile Banking is a special application specifically formatted for mobile phones. This provides faster browsing, easier navigation, easier reading of content and the ability to pay bills.

Yes, you can enroll multiple mobile phones per account in On The Go Branch Center within Internet Branch.

No, you can only access one SDCCU account per mobile phone.

Yes, you can change the nicknames of your accounts in On The Go Branch Center within Internet Branch.

Mobile Banking is growing rapidly and new wireless carriers, mobile phone manufacturers and models are continuously being added. Check back frequently to see if your wireless carrier, mobile phone manufacturer or model has been added.

On The Go Branch enrollment takes place in Internet Branch and on your mobile phone. To enroll in On The Go Branch, do the following:

1. Log onto Internet Branch at sdccu.com and click Mobile Banking.
2. Provide or update your email address.
3. Click Enroll Now.
4. Read and agree to the Terms and Conditions.
5. Click Continue and the On The Go Branch Center will open.
6. Choose your wireless carrier.
7. Select your phone model. The site will display phones by manufacturer and show an image of each phone.
8. Enter your phone number.
9. Click Activate.
10. This step is only for AT&T customers: A window with the following options appears:

• The Mobile Banking application already exists on the mobile phone.
• The Mobile Banking application does not exist on the mobile phone.
• I need assistance in attempting to locate the Mobile Banking application on the mobile phone.
• Select Option 2.
• Click Continue.

11. Read the instructions and write down the Activation Code.
12. Select I have completed mobile phone activation.
13. Click Done.
14. Follow the download instructions for your wireless carrier and mobile phone.

The Activation Code expires after 60 minutes. To get a new Activation Code, click Done on the Activate Mobile Banking page and then click Activate.

SMS messages are text messages. At this time SMS messages are sent only to AT&T mobile phones and all BlackBerry phones. To begin troubleshooting, do one of the following:

1. Confirm that you have a supported wireless carrier with a supported mobile phone.
2. Perform the Activate Device function in On The Go Branch Center within Internet Branch.
3. Select the 2nd option when activating the phone. If the 1st option is selected, no SMS is sent.

If, after about 45 seconds, you still do not get a text message, do the following:

1. Confirm that the mobile phone number you entered during enrollment is correct.
2. Verify the signal strength and the battery power of your mobile phone.

If you entered the correct number and the signal strength and battery power of your mobile phone are adequate, confirm the following:

1. Have you ever sent or received text messages? If not, please contact your wireless carrier.
2. If you have received text messages, go to the Messages Inbox to confirm that you did not receive the SMS message.
   Note: Sometimes these messages are referred to as browser messages because they contain a link to the Internet. The V3 RAZR is an example of such a phone.

If you still have not received the SMS message and you can access the Internet using the mobile phone's browser, do the following:

1. Select MEdia Net.
2. Select Tones Games and Apps.
3. Select Cool Tools/Apps.
4. Select Business and Productivity Tools.
5. Select Mobile Banking.
6. Select Buy Now to start the download.

For more information, refer to the download instructions specific to your mobile phone.

When you get an update for the Mobile Banking application, you may see the following message on your Mobile Banking screen: The application requires an update before continuing. Choose to save data if prompted.
You must complete the upgrade process on your mobile phone before you can access the application. During the upgrade process you will see a prompt to save data.

• If you select YES, all of your current data is saved and you will not get a prompt for a new Activation Code or a new PIN.
• If you select NO, you will get a prompt for a new Activation Code, and you must reset your PIN. To get a new Activation Code you must log onto Internet Branch and reactivate your mobile phone.

To unlock your Mobile Banking application, do the following:

1. Log onto Internet Branch and click Mobile Banking.
2. From On The Go Branch Center, select the mobile phone that is locked out.
3. Click Unlock PIN.
4. Click Go. The following message appears: If you know your existing 6-digit Mobile Banking PIN, select the Unlock PIN button to unlock the Mobile Banking application. If you do not know your PIN, select Forgot PIN from the device actions menu on the previous page.
5. Click Unlock PIN to unlock the PIN across all providers.
6. Log onto On The Go Branch on your mobile phone using your existing PIN.

To reset your PIN, do the following:

1. Log onto Internet Branch and click Mobile Banking.
2. From the Mobile Banking page, select the mobile phone.
3. Select Forgot PIN.
4. Click Go. The following message appears: If you’ve forgotten your 6-digit PIN, select the Forgot PIN button to reset the Mobile Banking application. You will be given a Reset Code that you will need to unlock the Mobile Banking application and create a new PIN.
5. Click Forgot PIN to view the PIN Reset page with the message: Your Mobile Banking PIN has been reset.
6. Write down the Reset Code.
7. Open Mobile Banking on your phone.
8. Enter the Reset Code.
9. Enter the phone number if it is not already populated.
10. Select Options.
11. Select Submit to view the Reset Complete screen with the following message: Your Mobile Banking PIN has successfully been reset. You will now be prompted to create a new secure 6-digit Mobile Banking PIN.
12. Select OK.
13. Enter new PIN.
14. Confirm new PIN.
15. Select Option.
16. Select Submit.

Keep in mind that no one can access the Mobile Banking application without your 6-digit PIN. Do the following to deactivate Mobile Banking:

1. Log onto Internet Branch and click Mobile Banking.
2. From the On The Go Branch Center, select the lost mobile phone.
3. Select Lost Device.
4. Click Go. The following message appears: If you select the Deactivate button, all Mobile Banking data will be erased from your mobile device and the Mobile Banking application will be deactivated.
5. Click Deactivate. The following message appears: The Mobile Banking application on your lost device has been deactivated.
6. Click OK.

Note: When you deactivate Mobile Banking, the application becomes inoperable and all content is deleted from the mobile phone for all providers. The first time you access the Mobile Banking application after reporting the mobile phone as lost, the following message appears: The client has been disabled. On subsequent attempts you are presented with the Activate screen.

If you find your mobile phone and want to use the Mobile Banking application again, do the following:

1. Log onto Internet Branch and click Mobile Banking.
2. From On The Go Branch Center, select the mobile phone.
3. Select Activate Device.
4. Click Go.

When you get an invalid code message, you need to log onto Internet Branch and activate your mobile phone again.

Delete the Mobile Banking application from your old mobile phone. Then use the following procedure to install and activate the Mobile Banking application on your new mobile phone.

1. Log onto Internet Branch and click Mobile Banking.
2. Select your old mobile phone.
3. Click Delete Device, and then read the message.
   For example the message might state: Mobile Banking records indicate this device contains multiple providers. The mobile device will be removed for this provider only.
4. Click OK to return to On The Go Branch Center.
5. Click Add Device.
6. Enter the mobile phone information.
7. Click Continue.
8. Verify the mobile phone information.
9. Click Continue.
10. This step is only for AT&T customers: A window with the following options appears:

• The Mobile Banking application already exists on the mobile device
• The Mobile Banking application does not exist on the mobile device
• I need assistance in attempting to locate the Mobile Banking application on the mobile device.
• Select Option 2.
• Select Continue.

11. Write down the Activation Code.
12. Open the new mobile phone.
13. This step is only for AT&T and all Blackberry subscribers: select the SMS message that contains a link used to download and install the Mobile Banking application on the new mobile phone.
14. Follow the Installation Instructions to download and install the Mobile Banking application.

Important: Customers who have multiple Mobile Banking providers need to complete the process for each additional provider.

Your Mobile Banking PIN must meet these requirements:

• It must be a 6-digit number.
• It cannot contain all of the same digits (i.e. 111111).
• The digits cannot be sequential (i.e. 123456).

The Mobile Banking application locks after your third invalid PIN entry.

When you make a mobile phone selection in On The Go Branch Center, you will see an image of all of the supported mobile phones for each wireless carrier. The model number appears beside the image under the name of the manufacturer. In addition, the model number of your mobile phone is listed on the label under the battery. You must remove the battery from the back of the mobile phone to view it.

Only your account name (e.g. Checking), masked account number and account balance display in Mobile Banking. All of your account data resides at SDCCU. Any data placed into local storage on your mobile phone is first encrypted. This ensures that if your mobile phone is lost or stolen the data stored by the mobile application in local storage is unreadable.

Keep in mind that no one can access your mobile phone without your 6-digit PIN. If someone attempts to use your mobile phone and tries to guess your PIN, they can make only three attempts before the Mobile Banking application is locked. If your mobile phone is lost or stolen, do the following:

1. Log onto Internet Branch and click Mobile Banking.
2. Click Lost Device.
3. Click Go to view the following message: If you select the Deactivate button, all Mobile Banking data will be erased from your mobile device and the Mobile Banking application will be deactivated.
4. Click Deactivate. The following message appears: The Mobile Banking application on your lost device has been deactivated.
   If the device is found, you can select Activate Device from the device Actions menu to resume use of the Mobile Banking application.
   Note: This only deactivates the Mobile Banking application, not your mobile phone.
5. Click OK.

When you deactivate Mobile Banking, the following conditions are met.

• If your mobile phone is turned on, all Mobile Banking information is deleted automatically.
• If your mobile phone is turned off or is offline, all of your information is cleared when the mobile phone is turned on.
• Unless you reset the application on the Mobile Banking within Internet Branch, or contact SDCCU directly, no one can access the application.
• The first time someone attempts to access the Mobile Banking application after you click the Lost Device function, the following message appears: The client has been disabled.
• On subsequent attempts to access the application the Activation screen appears.

If you are unable to access On The Go Branch Center, notify SDCCU immediately. Keep in mind that no one can access the Mobile Banking application without your 6-digit PIN.

If you find your mobile phone, re-activate the Mobile Banking application through Internet Branch. To re-activate the Mobile Banking application on your mobile phone, do the following:

1. Log onto Internet Branch and click Mobile Banking.
2. Select the mobile phone you want to re-activate.
3. Select Activate Device.
4. Click Go. The following message appears on the Activate Mobile Banking screen: Select the Activate button to activate the Mobile Banking application on your mobile device.
5. Click Activate.
6. Select Option 1 to indicate that the application has already been downloaded.
7. Click Continue.
8. Write down the Activation Code.
9. Select I have completed Provider Activation.
10. Click Done.

Note: If you have multiple financial institution providers, you must reactivate the mobile phone for each of them.

No. The requirements for your Mobile Banking PIN and the requirements for your Internet Branch Password are not the same.

To unlock your Mobile Banking application, do the following:

1. Log onto Internet Branch and click Mobile Banking.
2. From On The Go Branch Center, select the mobile phone that is locked out.
3. Click Unlock PIN.
4. Click Go. The following message appears: If you know your existing 6-digit Mobile Banking PIN, select the Unlock PIN button to unlock the Mobile Banking application. If you do not know your PIN, select Forgot PIN from the device Actions menu on the previous page.
5. Click Unlock PIN to unlock the PIN across all Providers.
6. Log onto Mobile Banking on your mobile phone using your existing PIN.

Note: If you cannot access Internet Branch, contact SDCCU.

Open On The Go Branch on your mobile phone and do the following:

1. From the My Accounts screen, select Settings.
2. Select Change PIN.
3. Enter your Current PIN.
4. Enter your New PIN.
5. Confirm your New PIN.

Yes. The reset PIN Code expires one hour from the time it is generated. If the PIN Code expires, you must perform the Forgot PIN function again to generate a new reset Code.

No. For security reasons, On The Go Branch requires you to enter your 6-digit PIN every time you log onto the application. If someone finds your phone and tries to guess your PIN, they only have three attempts before the Mobile Banking application locks.

If your initial download fails, try downloading the application again.

The Access Denied message means that the download is blocked. Blocking occurs under the following conditions:

• Data services are not enabled.
• Parental controls are activated.

You must contact your wireless carrier to have data services enabled and/or parental controls removed from your account.

The location of the Mobile Banking application varies by wireless carrier and the manufacturer and model of the mobile phone. The Mobile Banking application icon looks like a white and green building.

AT&T subscribers:
You should be able to find the Mobile Banking application in the Games, Applications, or the Games and Applications section on your mobile phone. You should be able to locate the Mobile Banking application by following this path from the Main Menu:

1. Select Mobile Banking.
2. Enter your 6-digit PIN.
3. Select Options.
4. Select Login.

AT&T BlackBerry subscribers:
When you enroll in Mobile Banking, you should receive an SMS message that contains a link. You access this link to download and install Mobile Banking on your mobile phone. If you do not receive an SMS message do the following:

1. From your mobile phone, open the email inbox.
2. Click the left soft key.
3. Scroll to View Folder and click the center soft key.
4. Scroll to the WAP Push Messages inbox and click the center select key to open the folder to see if a Mobile Banking message is there.
5. Do one of the following:

• If there is a message, delete it and then try the Download Procedure.
Note: When a download message is already in the email inbox, no subsequent installation SMS messages are sent.
• If there is no message, download the Mobile Banking application by navigating to MEdia Net from your mobile phone.

To locate the Mobile Banking download link from MEdia Net, do the following:

1. Access the Main Menu.
2. Open MEdia Net.
3. Under Categories, select Tones, Games and Apps.
4. Select Cool Tools/Apps.
5. Select Business & Productivity Tools.
6. Select Mobile Banking (BlackBerry).
7. Select Buy Now.
8. Click the Mobile Banking link to begin the download.

To locate the Mobile Banking application after you download it, do the following:

1. Go to the Main Menu.
2. Select Applications.
3. Look for the Mobile Banking icon.

Verizon BlackBerry subscribers:
You should be able to find the Mobile Banking application by following this path:

1. From the Main Menu, press the left soft key.
2. Scroll to Get It Now.
3. Select Get Going or Tools on the Go.
4. Select Tools on the Go.
5. Select Mobile Banking.

When you download the application and you cannot find it, you probably installed it on a memory card. The application should be installed in the memory on your mobile phone.

The following options are available from the Mobile Banking application home screen:

• Select - Selects a feature or a function.
• Refresh - Refreshes or retrieves the latest bills, balances and account information.
• Sent Requests - Requests recent transactions performed on the mobile phone.
• Unsent Requests - Displays transactions performed while offline.
• Settings - Includes Add Provider, Change Order (of accounts and providers), Change PIN, Change Time Zone and Erase All Data (removes all data and deactivates Mobile Banking).
• Help - Help provides a brief statement about the selected topic.

During download and installation, the time zone defaults to Eastern Standard Time (EST). To reset the time zone, do the following:

1. Open the Mobile Banking application.
2. From My Accounts or Provider home screen, select Options.
3. Select Settings.
4. Select Change Time Zone.
5. Select the appropriate Time Zone.
6. Select Set. The change takes place immediately.

Note: The updated time and time zone are displayed on the Account History screen.

Yes. To view the history of your Mobile Banking transactions, do the following:

1. Open the Mobile Banking application.
2. Select My Accounts.
3. Select Options.
4. Select Sent Requests.

Note: Mobile Banking history is only available from your mobile phone.

Yes. To view the history of your accounts on Mobile Banking, do the following:

1. Open the Mobile Banking application.
2. From the home screen, select Options to open the Account Info screen.
3. Select the account.
4. Select History.
5. Select Details.
6. You can view additional transactions by selecting Show Next 5.

Synchronization is a function that enables you to retrieve your latest pending bills, balances and account information from your providers. Synchronization also triggers a prompt for action on transactions that exist in Unsent Items.

The balance information will display in black if it is current. If the balance information is not current, it will display in gray. Depending on your mobile phone, the Account Balances screen may display the date and time of your balance information. If the Mobile Banking application is offline, the Account Balances screen displays the last successful date and time that the mobile phone connected to the Mobile Banking server. To ensure that you have the latest balance information, select Refresh.

Yes. By default, all of your accounts will display in On The Go Branch. You can deselect accounts in On The Go Branch Center within Internet Branch. To change the sort order of your accounts, go into Settings and Change Display Order. From this screen you can individually choose which accounts to move up or down.

The Mobile Banking Unsent Items screen displays transfers and bill payments that were initiated when the Mobile Banking application was offline. When the application is offline these transactions are sent to the Unsent Items folder. During login or logout, when the application is online, if there are Unsent Requests in the Unsent Items folder, the screen displays the following message: Attention: You have transaction requests that have not been sent for processing. Would you like to view these items now?
At login or logout, you can choose to view the Unsent Request screen by selecting Yes. You can then view, edit or delete any Unsent Items before you send them for processing.

When the Mobile Banking application is offline, an indicator appears on the My Accounts screen next to the account balance. If you are attempting a transfer or bill payment, you receive the following message indicating that the application is offline: The mobile device is currently unable to communicate with the Mobile Banking application server.
In general, the application goes offline under the following conditions:

• No signal.
• No data connection on the mobile phone.
• A problem with the Mobile Banking server.

Any transactions attempted when the application is offline go to Unsent Items and the Balances screen displays the last successful date and time that the mobile phone connected to the Mobile Banking server.

On The Go Branch is not currently supported outside of the United States. On The Go Branch is supported in Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands.

Yes. You can view and pay bills through Mobile Banking after you are enrolled in Bill Payer Plus.

eBills are bills you receive electronically from the Biller through Bill Payer Plus. eBills appear by the date and amount due as sent by the Biller. You may edit the amount you want to pay in Mobile Banking by changing the number in the Amount fields.
Pay Biller enables you to pay any biller you have previously set-up in Bill Payer Plus. You may indicate the amount you want to pay in the Amount field, however, there is no due date to set or change. The payment is sent on the next available payment date.

If you signed up for Bill Payer Plus after enrolling in Mobile Banking, log onto Internet Branch and click Mobile Banking to refresh the On The Go Branch Center. This action updates Mobile Banking and the bill pay information should appear in On The Go Branch.

Yes. By default, all Billers are available for you to select during the enrollment process. You can remove specific Billers from On The Go Branch Center within Internet Branch.

When you add a Biller to Bill Payer Plus through Internet Branch, the Biller is activated in Mobile Banking by default. You can not add Billers through On The Go Branch on your mobile phone.

You pay an eBill by doing the following:

1. From your mobile phone, open Mobile Banking to view the My Accounts screen.
2. Select Options.
3. Select Provider.
4. Select Make Transaction.
5. Select Pay eBills to view the list of pending billers.
   Note: When there are no current bills, the following message appears: You do not have any eBills due at this time.
6. Select the Biller.
   Note: The Amount field pre-populates; however, you can change the amount.
7. Select the bill pay funding account you want to use to pay the bill.
8. Select Options.
9. Select Pay to view the Bill Pay Confirmation screen.
10. Select OK to return to the Make Transactions menu.

You pay a biller by doing the following:

1. From your mobile phone, open Mobile Banking.
2. Select Options.
3. Select provider.
4. Press the Center Select key to open the main menu.
5. Select Make Transaction.
6. Select Pay Biller.
7. Select the biller nickname.
8. Enter the dollars and cents.
9. Select the bill pay funding account you want to use to pay the bill.
10. Select Options, and then highlight Pay.
11. Press the Center Select key to view the Bill Pay Confirmation screen.
12. Select OK to return to the Make Transactions menu.

Note: For all payments, the payment date is the first available payment date.

Typically, when you receive an error message while attempting to pay a pending bill, either the pending bill has a due date that already occurred or the due date is too close to process your payment. Because you cannot change the payment date in the Mobile Banking application, you receive the error message. To pay a pending bill, go to Bill Payer Plus through Internet Branch and complete the payment.

Upon successful completion of your bill payment, a confirmation message appears on your screen. The confirmation message includes the name of the biller, the transaction amount, the account nickname, the payment date and the confirmation number.

Transfers and bill payments initiated while the Mobile Banking application is offline go to the Mobile Banking application’s Unsent Items folder and you see the following message: Due to the application being offline, we are unable to process the transfer. The item has been placed in Unsent Items.
When a signal is obtained, you are reminded that you have Unsent Items pending at the next login/logout.
Note: You can edit or delete any Unsent Items before sending them for processing.

Yes, transfers occur immediately. If the transaction does not go through, you will see it in your Unsent Items folder. You will need to try and send the Unsent Item again for the transfer to occur.

To transfer money between your accounts using your mobile phone, use one of the following procedures:

1. Open Mobile Banking to view the My Accounts page.
2. Select Transfer Funds.
3. Select a From account.
4. Select a To account.
5. Enter the Amount in dollar and cents.
6. Select Options and select Transfer to view the Confirm Transfer message.
7. Select Submit to view the Confirmation screen, which includes the Accounts, Date, Amount and Confirmation number.
8. Select OK.

Or,

1. Open Mobile Banking to view the My Accounts page.
2. Select Options.
3. Select Provider.
4. Select Make Transactions.
5. Select Transfer to Account to view the Transfer page with the selected account highlighted in the From and To menus.
6. Select the From account.
7. Select the To account.
8. Enter the Amount in dollar and cents.
9. Select Options and select Transfer to view a Confirm Transfer message.
10. Select OK to go the Balances menu so you can verify your new account balances.

Yes, if you have signed the Electronic Banking Services Transfer Agreement. The account balance on the other account will always display as $0 and no transaction history is available.