Browser: Internet Branch use requires an Internet connection and a secure browser. Compatible browsers include Microsoft Internet Explorer for Windows version 6.1 or higher, Netscape Windows or Macintosh version 7.2 or higher, Firefox for Windows version 1.0 or higher; Safari for Macintosh version 2.0 or higher.

Account Number and Password: Logging on to Internet Branch requires your primary account number without a suffix. For example, if your account number is 001223456290, omit the suffix 90. Passwords are established for you with access to TalkTone Teller®, our automated phone account access and Internet Branch. Once assigned, you can change your password online through Internet Branch.

Timeout: To protect your information, Internet Branch automatically defaults to a time-out feature following 15 minutes of no activity. At that time, the system will terminate the session should you inadvertently forget to log out.

Online Transfers: Transfers take place immediately, provided there are no holds on the funds. Funds can be transferred between your accounts with the same member number. You can also transfer money between your accounts with different account numbers through our expanded Electronic Transfer feature. Transfers may also be affected by Regulation D. Please refer to our Things You Need To Know About Your Account Disclosure for more information regarding Regulation D.

Troubleshooting: If you are experiencing difficulty accessing Internet Branch for the first time, verify that the cookies function is turned on. By default, all browsers accept cookies (if the feature is turned ON). Occasionally, Internet users select the option to turn off the cookies feature. To use Internet Branch, the cookies feature must be turned on. See our Privacy and Security Statement details. If you have questions or experience any problems, you may email us or call Information Services during regular business hours toll-free at (877) 732-2848 and ask for a Technical Support Specialist.