A Powerful Partnership

FAQS

Frequently Asked Questions

• Do both credit unions support this merger partnership?

  Absolutely. The Board of Directors of both institutions enthusiastically support the merger and are excited about the opportunities it brings for growth and enhanced benefits for everyone involved. 

• How will I be kept informed about this merger?

  We’re committed to keeping you informed along the way. As the process continues, please refer to our special merger page, sdccu.com/merger, for important notices, dates, and events. 
  
  This merger is about creating a credit union that’s even more capable of serving you and our communities. 
  
  Thank you for your trust and support as we embark on this exciting journey together!
  
   

• I am used to seeing familiar faces at my local branch, will that change?

  Not at all. We are excited to welcome new employees to the organization and the same familiar faces will be at your local branch.

• I received a text from SDCCU saying I must click the link to see how my account will be affected by the merger, is it legitimate?

  This is a scam, and neither credit union will send you a text regarding this information. Visit our respective websites, www.sdccu.com/merger or www.calcoastcu.com/merger, to find the most recent information. As always, you must be diligent and take steps to protect yourself from scams. 
  
  Neither credit union will ask you for your user name and/or password, your card CVV number, account PINS, login credentials, or other sensitive account information. You must always think twice before giving someone your personal credentials. 
  
  Fraudsters frequently use tactics to try and trick the unsuspecting victim into thinking they are really communicating with the credit union. When in doubt, DELETE AND REPORT JUNK, HANG UP, and/or NEVER CLICK unsolicited texts, calls, or emails. You can always contact the credit union’s main number to ask if the request is truly coming from a legitimate source.  
   

• What member benefits does this merger offer me?

  By joining forces with Cal Coast, the partnership will bring exciting opportunities including: 

  • More Locations: Members will benefit from more branch and proprietary ATM locations across Southern California
  • Enhanced Experiences: Streamlined processes and better tools for personalized service. 
  • Increased Innovation: Leverage enhanced resources and combined expertise to develop innovative financial products and services and other enhanced digital solutions. 
  • Stronger Communities: Increased outreach programs, financial education, and local support. 

• What changes will members experience due to this merger?

  For now, it’s business as usual! Members will continue to access their accounts, use their checks, and enjoy the same friendly service they’re used to at both credit unions.
  
  As we move forward with the merger, some enhancements will roll out over time. We’ll keep you informed every step of the way, ensuring any updates are shared well in advance. Rest assured, our commitment to exceptional service and putting members first remains our top priority.

• What does this merger announcement mean?

  This merger is a strategic partnership with two like-minded, financially-sound and local credit unions. Pending regulatory and Cal Coast member approval, this merger will change the financial landscape in Southern California for the better. 
  
  Strategic mergers offer a unique opportunity to combine strengths, expand our impact, and adapt to the evolving financial landscape. By coming together, we can unlock value for members, provide better tools and resources for employees, and strengthen our community initiatives.
  
  This is a true partnership, not an acquisition or takeover. Both organizations are uniting, with a shared vision to better serve our members and communities. This merger represents another way to grow, allowing us to pool resources, leverage our collective expertise, and expand opportunities for innovation and service excellence. By working together, we can achieve more than either of us could on our own.

• What does this change mean for employees of both credit unions?

  This merger brings exciting opportunities for our employees. Both organizations are committed to maintaining a workplace that rewards, recognizes, and supports our talented teams. Employees will benefit from the combined resources, career development opportunities, and expanded support systems of a larger organization.
  
  We value our employees (and of course, you, our members) as our greatest asset, and their dedication is essential to serving you. No employees will lose their job because of the merger. 
  
  Throughout this process, we are focused on retaining and supporting our talented teams to ensure continuity in the exceptional service you expect.

• What if I have an account at both credit unions already?

  We are glad to hear you're a member of both credit unions! For now, it's business as usual, and you can continue using your accounts as you always have.
  
  We are committed to ensuring a seamless experience for all members. As we move closer to the merger date in 2026, both credit unions will provide clear and timely updates to guide you through the transition and support you every step of the way.

• What will the name of the combined credit union be?

  The combined credit union will retain the name California Coast Credit Union. This name reflects a more inclusive representation of the combined membership and aligns with the shared vision for the future of the credit union. 

• What will the partnership mean for both credit unions?

  By joining forces, we’ll create a $13.5 billion organization serving over 635,000 members across Southern California. As the fourth-largest credit union in California and 16th nationwide, we’ll gain greater resources to support members and their families. This partnership enhances our strengths — combining products, services, technology, and talent — while maintaining our focus on delivering value, supporting employees, and positively impacting our communities.

• Why are you merging with Cal Coast Credit Union?

  Strategic mergers offer the unique opportunity to combine our strengths, expand our impact, and offer our members more locations and leverage our size to enhance resources and develop innovative financial products and service

• Will my card still work because of this merger? I don’t want my account to be messed up.

  There will be no immediate effect on your debit or credit card, or your accounts in general for that matter. There is plenty of time before our systems are integrated. We don’t anticipate system integration until late 2026, and into 2027. Both credit union’s members will be kept informed along the way. As a SDCCU member, you can visit sdccu.com/merger to receive up to date information related to our integration process.  

• Will my accounts continue to be federally insured?

  Yes, member deposits will continue to be federally insured by the National Credit Union Share Insurance Fund (NCUSIF). For information regarding the insurance fund, as well as a calculator to help determine your coverage, you may visit: www.mycreditunion.gov/estimator. Is there anything else I can help you with today?